Affected ACT! Versions: 10.0 - 10.01
Steps for Updating ACT! 2008 Premium to ACT! by Sage Premium for Workgroups 2008 (10.02) Version 10.0.2.191
NOTE : Some users may have already applied the inline via the ACT updater. If so and they follow these steps they will be prompted to repair or remote ACT!. In order to prevent this prompt please check what version of ACT! is currently running before following the steps below. To check the version of ACT load ACT and go to he Help menu > About ACT! and you will see the version number. If the computer has version 10.0.2.191 already please skip down to step 4. If you have already upgraded the schema go to step 5.
1. First Sync your Database 2 times. While you are syncing you can start the next step.
2. Second Download & Save the two updates from our site
File 1 : http://dl.rtgroup.com/act/2008_10/ACT1002PremUSUpdate.exe
File 2 : http://dl.rtgroup.com/act/2008_10/1002HotFix1.exe
Do not try to do it through ACT! update as it can be problematic.
3. Once the download has competed, reboot your computer, after you computer has rebooted do not load ACT!, Outlook or any Office Application.
4. Run the ACT1002PremUSUpdate.exe file that you downloaded in step 1. Follow the prompts
5. Run the 1002HotFix1.exe file that you downloaded in step 1. Follow the prompts (more info here http://tinyurl.com/3qhoc6 )
6. After the Install is complete you will need to open ACT! and you will be prompted to upgrade your database, you want to click YES, it will also ask you Prior to the upgrade to back up your database this is optional, its your choice.
7. After you have upgraded your ACT and you can see your ACT contacts you need to update you sync server path. On the ACT! tool menu go to Tools> Synchronization Panel. Once the Synchronization Panel opens, Under the Users Task section locate the link that reads " Manage Connection Information", click it. The panel will change, You need to make sure the Connection Type is "Internet (outside firewall)", and the URL below is
http://BTR10SYNC03.MYACTDB.com/AIS10
click the finish Button. Click the close button to close the Panel.
8. Now you need to start your synchronization, Go to Tools> Synchronize > Synchronize Now and you should be finished with the update.
Clean up: After you have completed these steps, you can delete the files you downloaded in step 1 and 6 as they is no longer needed.
If you have any issues please contact support
Support@RTGroup.com
http://support.rtgroup.com
646 419 4808
Written by Jeremy Wesley @ RTG