Newest KB Articles in MaxV2

Cannot Create RDB with MaxControl. Stops on 'Verifying RDB'

Fri, 17 Dec 2010 21:05:11 GMT

Though there may be multiple reasons for this, the most common case is the following:

The master database does not have a "System" folder in the database files folder location for the master database in question. Contact RTG to add the folder for you.

This is due to a bug in older versions of ACT.

How to set up Reverse Sync with RTG and MaxControl.

Mon, 01 Feb 2010 22:35:30 GMT

How to set up Reverse Sync with RTG and MaxControl.

Step 1: Create a remote for you to test with on your machine
1.   Create a remote and specify a valid External Sync Path.
2.   Once created Test Sync with the sync server outside of the network.
3.   If this works proceed to Step 2. If not repeat Step 1 over until issues are resolved.

Step 2: Create a remote for RTG’s Servers
1.   The name must follow RTG Database Naming Rules
a.   Must be at least 8 character long, max length is 25
b.   Must start with a letter
c.   Can contain Letters, Numbers, and Underscore "_"
d.   Cannot contain the words ACT, MASTER, RDB or current version i.e.2009 or 11
2.   When you create the Remote, Make Sure to provide the Sync Path for the desired Protocol (Internet Sync or Network Sync)
3.   Do not Send us the RDB file that you tested with, it will not work.

Step 3: Upload RDB file through MaxV2.
1.   Go to My Account> ACT! Databases
2.   Then click Add new ACT! Database
3.   Then fill out the wizard, And make select “Reverse Sync” on the “Database Settings” tab. Make sure to provide the RDBs EXACT name in Database Desired Name on the “Database Name” tab.
4.   Complete the Wizard by uploading the RDB file. Do NOT change to ZIP file.

Step 4: Contact RTG support.
Email support@rtgroup.com with the name of the RDB in the subject, letting them know you have uploaded a RDB. Also let them know the frequency you want the RDB to sync.

NOTE: RDBS cannot be restored automatically via the ACT! SDK so we have to manually restore this for you.

Other Notes:
Your Sync Server must be public; we cannot connect to VPNS to sync.
Make Sure your Sync Server works from outside your network BEFORE uploading a RDB. We do not troubleshoot Clients Sync servers.

How to Setup MaxAlerts (AKA ActAlerts)

Fri, 11 Dec 2009 22:07:33 GMT

Step 1: Defining what type of MaxAlerts you care about.
1. Go to My Account > My Max Preference
2. Click MaxAlerts Defaults tab
3. Hover over the Alerts icon above tabs, then pick Add New Alert
4. This will ask you what kind of alert. Pick one
Make sure its enabled too (the check box)
5. Click Update
Repeat steps 3-5 till you have your Default MaxAlert Subscription Set.

6. Then hover over the Alerts icon and select update Databases.
This will copy your defaults to all Databases.

Notes:

You can only add a MaxAlert Type once
MaxAlerts are not Emails, they are Alerts in MaxV2

Step 2: Defining how you are notified when a MaxAlert is created.

1. If you left the page from step 1
Go to My Account > My Max Preference
2. Click Notification Profile Tab
3. Hover over Notifications icon above tabs, then pick Add New Notification.
4. Type in your email address in the To Address field.

Make sure to check Enabled
Select Email from Notification Type

5. Click Update

Now your all set to receive MaxAlerts.
A few suggested alerts as a base to add to your MaxAlert Default Subscription

DB:Backup Failed
RDB Expire < 5 Days
RDB Has not synced in 20 days or >
Daily Last Sync Report
DB:Failed to Restore
DB:Restore from Backup Complete
DB:Restore from Backup Failed
DB:General Login Failure
ALERTS:Daily Uncleared Summary

Note:
1.   There are two other Notification Types (SMS and Instant Message, these are not supported at this time 1/2010)
2.   You can add more than one Notification Profile if you want to notified via several Emails.

Step 3(optional): Added an Alert to only 1 Database

1.   Selected the database from the dropdown.
2.   Go to Manage ACT! DB> Database Options
3.   Selected the MaxAlerts tab
4.   Hover over the Alerts button
5.   Select Add New Alert
6.   Select the type of alert that you want
7.   Make sure its enabled, and Click Update
Note: An MaxAlert that is created or edited at the Database Level will NOT be updated when you update your MaxAlerts Defaults in your Preferences. So if you disable an alert on a Database, it will remained disabled even after requesting Update Databses in your prefrences.

Reseller Team Notes

If you are on a team new dbs get shared with other teams.
Existing Databases can be shared among the team , but this request must be made by RTG
If you add a new Database, your Default MaxAlerts get copied to the new Database
If a team member adds a database, you get access to the database and your alerts get copied to the database.

Notes About Alerts
MaxAlerts Are only generated if there are subscriers to the Alert type on the database throwing the alert.

FAQ
•   Can I Disable Notification on a specific Alerts, so I wont get Emails when the Alert Fires?

At this time, this is not a feature. If you want this feature, email support@rtgroup.com and we will add it if we get enough request.

• Can I select a notification profile for each Alert Type?

No, We have no plans to ever add this function, because it makes the feature too complex. It also would allow users to add email address that don’t have access to the MaxV2 Account, and there would be no way for the alerts to be cleared. So you cant add you client email address, and then on their database specify that all alerts go to their email, because they don’t have a MaxV2 Account, so they can't clear the alert. So if you really want to do this, create your client a MaxV2 Account and set up his own alerts and notification profile.

Any other Questions should be sent to support@rtgroup.com